Carry-on dimensions must not exceed 21x11x7.8 in (height/width/depth).
#Intime customer service download#
To know more about our baggage policy, please download the file below. Each baggage category must honour specific content, size and weight criteria. Our airline identifies 3 distinct baggage categories: carry-on, checked and special baggage (oversized, sports equipment, pets…).
If you do not make it in time to check-in or boarding, or if you are missing the required travel documents and are therefore unable to travel, the airline will be entitled to cancel your reservation and give away your seat. Be sure to respect the boarding end time, beyond which boarding will be denied: 20 minutes prior to departure for all of our flights. The airline cannot be held accountable for any loss, damage or charge induced by your failure to abide by these regulations. If you do not make it at the boarding gate by that time, the airline may cancel your reservation, deny boarding and cancel the return part of your ticket. You must show at the boarding gate no later than the time specified at check-in. If your journey involves further flights, you should check with us or our authorised agents which check-in deadlines might apply. The Air Antilles staff or our authorised agents will provide you with all relevant details on your first flight with us. To save time and enjoy a serene journey, we recommend online check-in. You alone are accountable for checking and abiding by the relevant deadline - otherwise your reservations may get cancelled. The Air Antilles check-in deadline is 30 min except for the following flights:Ħ0 min for flights departing from St-Martin Juliana (SXM),Ĥ5 min for flights to/from Cayenne (CAY),ġh for flights departing from San Juan (SJU). To enjoy a peaceful check-in and smooth security checkpoint experience, make sure to arrive at the airport early enough, depending on your destination.Ĭheck-in deadlines vary depending on the airport and the destination (even within the same airport). Pregnant women may not travel on our lines during their last month of pregnancy. Pregnant passengers may travel without restrictions until their 7th month into the pregnancy.Īs of the 8th month, they must hold a medical certificate attesting their ability to travel, established by their primary care physician. UM reservations cannot be made online as a flight quota applies that requires special approval of the company. The names and phone contact info of the adults dropping off and picking up the child upon flight departure and arrival must be specified at the time of booking. Subscription to UM services is mandatory for children 5 to 12 years old travelling alone, and is available only to children older than 5.
One adult cannot travel with more than one child under 2 years old. Passengers alone can be held accountable for checking document requirements and validity according to current laws and regulations - and for renewing them in due time if need be.Īll underage passengers (younger than 18) must have a personal ID in their possession: ID card, passport or biometric passport depending on the destination.īeware: family record books cannot be used as valid IDs.Īll passengers under 12 (excluding UM services) must travel with their parents or a person with parental authority and older than 18.Ĭhild and adult must travel in the same cabin. Prior to departure, we recommend checking entry and exit procedures with your destination or transit country’s embassy or consulate as applicable.Īll required documents should be valid and in your possession: identity card, passport, biometric passport, visa…
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